FAQ

Gid Flooring specializes in unfinished wood, prefinished wood, LVP and tile.
Yes, please visit our showroom displaying the widest variety of flooring options in the Triangle. Mobile showroom is coming soon!
We offer a wide variety of products that cannot be found at larger retailers, our customer service is outstanding, and our floors look amazing.
Yes.
Once the material for the job is shipped, we will call and schedule your installation.
Yes…Absolutely!  Call us at (919) 435-4269 to schedule your free in-home consultation and estimate.
Please call the showroom and we will re-schedule.  We can be reached at (919) 435-4269.
Cash, Check, MasterCard, Visa, American Express & Discover.
Yes.
Our labor is warranted for one year from the date of completion.  Manufacturer’s warranties vary.
If the schedule is going to change we will call the day before installation and let you know when the installer will arrive at your home. Otherwise we will arrive on time for the appointment you were given when signing up.  Most installations start in the morning.
We will move furniture for an additional charge for all product types except for sand-and-finish hardwoods.  Because the process of sanding/sealing/staining/finishing hardwoods requires all areas of hardwood to be free of furniture, it is the homeowner’s responsibility to have furniture and personal belongings relocated.
Laminate floors can be installed in any room in the house, including bathrooms.  Proper installation procedures are required and can vary depending upon rooms.
A feature of a floating floor is the ability to install over some existing flooring materials.  When we measure for your floors we can determine if this is an appropriate technique.
Solid hardwood floors, both pre-finished and site-finished, can be refinished. Some engineered hardwoods can also be refinished but require inspection to determine this.  Laminate floors cannot be refinished.
We will dispose of old flooring materials for an additional fee.  Exceptions are vinyl materials that may contain asbestos in the vinyl or the adhesives.
Please call the showroom, and we will address any concerns or issues that arise.  Call us at (919) 435-4269.
The type of cleaner that we recommend will depend solely on the type of flooring you choose. The installer will recommend a product once they complete the job.